If your business has any kind of service component, you will benefit from using a Ticket Desk to improve your workflow. Whether you’re dealing with customer inquiries or an employee who is struggling with a technical issue, a Ticket Desk will help your business stay on top of support, incident management, and asset management.
Plugins
Customers Desk - FREEThis system contains many features that will help to provide good support to your customers. |
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Email Synchronization - FREEYou can connect to an email inbox using this system and read ticket related emails and store in this system. |
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Two Factor Authentication - FREETwo Factor Authentication can play a key role in securing your applications against password data breaches. |
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To-Do List - FREETo do lists are a list of tickets tasks that an individual needs to complete or accomplish |
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What Is A Ticket Desk?
A Ticket Desk is a software platform designed to capture customer service requests and help your business manage that request all the way to resolution. Ticket Desk are ideal for service environments that have constant changes in the flow of work. IT and customer service teams commonly use a Ticket Desk to manage workflow.
There is an easy and convenient way of communicating directly in the Ticket Desk. If you have a question from us or you want to update or compliment your ticket – open it and type your text in the Comment field.
Automating workflows helps to boost productivity. The ability to automatically route tickets to the appropriate staff, send responses to customers when they submit a request and when the ticket closes.
Since issues can be resolved faster with a ticketing system, customers often get resolutions in a more timely manner which makes them happier and more likely to stick around with you for the foreseeable future.
More Organization
A Ticket Desk organizes and catalogs a high volume of support cases for your
customer service department.
Better Accountability
The system help businesses to identify opportunities for improvement such as improving ticket response time.
Better Customer Experience
Using a Ticket Desk improves customer service and satisfaction.
Improved Productivity
Since everything is centralized and searchable, your team can be more productive
because they don’t lose time searching for data.
Admin/User Dashboard
The dashboard is the first thing you will see when entering into the system. The main function of the dashboard is to give an overview of the Ticketing.
Manage Tickets
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List all Tickets.
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Create a new Ticket.
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Edit Created Ticket.
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View Created Ticket.
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You can filter your tickets by status
User Management
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Add New User
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View User Details
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Edit User
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Change Password,Change Status of the User.
View Ticket
On the view ticket page, the user will be able to view all the details associated with their ticket along with comments and the buttons to change the status of the ticket.
Manage Company
Add New Company.
View Company Details.
Edit Company Details.
Email Settings for each company.
Role & Permissions
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Add New Role.
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Edit Roles.
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Enable or disable the permissions to specific role.
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Delete Roles.
Settings
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General Settings.
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Email Notifications Settings.
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Email Templates Settings.
Email Templates
You can edit the name,subject of the template.
You can customize content with TinyMCE editor.
Testimonials
Trusted by more than 4,000 clients around the world, What they say!
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The ByteScripts team works really hard to ensure high level of quality
I discovered bytescripts services by chance on the Internet to find a suitable IT services provider. This must be fate, not an accident at all. The ByteScripts team really works hard to ensure high level of quality.
Khalid Al shuhaimi
GCC - Oman
ByteScripts proved to be a professional service provider
There are thousands of IT service companies in the US. But there’s nothing like bytescripts. Their popularity and reputation are just evident.
Committed to quality and professional service provider.
Robert Amplilian
USA
Quality and Commitment
At the beginning of the collaboration with ByteScripts we had serious doubts about the success of the software development projects because of the distance and the cultural differences, but we can proudly state that we were WRONG. Quality and Commitment have been the cornerstones throughout these two years of collaboration.
Monica Blews
Germany
My revenue has increased and I will definitely use your services again.
Impressed by the quality of services. You were right on schedule, charged reasonable prices, professional and courteous in dealings, and delivered items before time. I have got a good e-commerce site for my products.
Stephen Mearsley
Jamaica
I highly recommend
Can not begin to express how satisfied I am with this service. I had a very difficult request for the creation of political voter software and the company was able to create a very clear and user-friendly interface. I am able to create voter files, pull specific reports on voter details, and more. I will continue to work with ByteScripts on future software projects and I highly recommend them.